Shipping Policy

Updated September 1, 2026

Here is the simple version: this policy applies to orders for tea portions, boxed tea collections, sampler products, latte-making kits, boba items, gift assortments, and teaware. Normal order processing takes approximately 1–2 business days before a parcel enters transit.

For everyday orders, estimated delivery or transit is 3–5 business days after processing. This timeframe is an estimate rather than a guarantee because carrier conditions can change.

The key condition is that any free-shipping offer is the one shown at checkout. Customers must provide an accurate delivery address, email address, and telephone number so order and carrier notices can reach them.

To keep expectations aligned, tracking details are sent when available. Tracking events may take time to appear after a carrier accepts a parcel.

For questions or problems, for a delay, suspected loss, delivered-but-missing parcel, or damaged shipment, contact us promptly with the order number, checkout email, tracking number when available, and photos of damage and packaging when relevant.

Here is the simple version: delivery restrictions may apply by destination, carrier, product, or service availability. We may request additional order details before opening or continuing a carrier investigation.

Contact

Email: vivienfaroobzzu531@gmail.com
Mailing address: 1200 W Fisher St, Salisbury, NC, 28144, United States
Phone: 910-749-3928