Refund Policy

Updated September 1, 2026

Here is the simple version: we accept returns of defective and non-defective merchandise, and we accept exchanges. A return request must be made within 30 days after delivery.

For everyday orders, eligible merchandise must be new, unused, and in its original condition with the original packaging, tags, and included accessories. A change of mind, personal preference, or selection of the wrong product may qualify as a non-defective return.

The key condition is that damaged, defective, incorrect, incomplete, or materially misdescribed merchandise may also be reported. Include the order number, checkout email, a description of the issue, and photos or video of the item and packaging for damage, defects, wrong items, or missing contents.

To keep expectations aligned, returns are handled by mail and must be authorized before anything is sent back. A free return label is included in the parcel, and no restocking fee is charged.

For questions or problems, exchanges depend on current inventory. If an exchange cannot be supplied, we will explain the available resolution.

Here is the simple version: after a refund is approved, it is processed to the original payment method within 10 days. A bank or card issuer may require additional time to post the credit.

Contact

Email: vivienfaroobzzu531@gmail.com
Mailing address: 1200 W Fisher St, Salisbury, NC, 28144, United States
Phone: 910-749-3928