FAQ

Updated September 1, 2026

Here is the simple version: our catalog includes tea portions, boxed tea collections, sampler products, latte-making kits, boba items, gift assortments, and teaware, with the exact selection shown on the product and collection pages.

For everyday orders, approved refunds are processed to the original payment method within 10 days. Exchanges are accepted subject to available inventory.

The key condition is that the payment methods currently enabled are displayed at checkout. Complete Shipping, Refund, Payment, Privacy, and Terms information is available through the linked policy pages.

To keep expectations aligned, free shipping is available only when it is displayed as eligible at checkout. Standard orders are processed in approximately 1–2 business days, followed by estimated delivery or transit of 3–5 business days.

For questions or problems, if you change your mind or select the wrong product, request a mailed return or exchange within 30 days after delivery. Non-defective returns must be new and unused with original packaging, tags, and accessories.

Here is the simple version: a free return label is included in the parcel, and there is no restocking fee. Do not mail an item back before the return is authorized.

For everyday orders, for damaged, defective, incorrect, or incomplete merchandise, send the order number, checkout email, a clear explanation, and photos or video of the item and packaging.

The key condition is that we use necessary cookies and may use analytics or advertising-effectiveness tools where configured and permitted. Contact us using the Email, Mailing address, and Phone details below for order, product, shipping, payment, return, privacy, or policy questions.

Contact

Email: vivienfaroobzzu531@gmail.com
Mailing address: 1200 W Fisher St, Salisbury, NC, 28144, United States
Phone: 910-749-3928